How Twilio SMS Extension Can Be Profitable for A Business?

Twilio SMS is an impeccable plugin that can facilitate the way you communicate with your customers. The prime feature of this add-on is to send SMS in bulk to different customers. It can provide you with some other additional functions as well, which your existing software does not have. This extension can integrate with the two most used CRM (Customer Relationship Management) software around the world, i.e. Suite/SugarCRM. All this is possible due to the reliable and consistent Twilio SMS API platform, which allows seamless interaction between two platforms.

Real-World Application: There are a lot of industries that have benefited from the Twilio SMS plugin. For example, many businesses from the Real Estate Industry have improved their relations and way of interacting with customers. According to a report, 97% of consumers are most likely to do business with a company that responds quickly. And this extension has helped the real estate agents in building a reliable customer base.

Now, let’s have a look at the features and functions that the Twilio SMS add-on comprises. Twilio SMS is based on the technology that uses Communication API for SMS. That’s why it is so popular among users from different kinds of platforms.

Features of Twilio SMS

• Send Bulk SMS: As mentioned earlier, sending bulk SMS messages is the main feature of this plugin. This function could be very handy if you are required to send tons of SMS messages to different customers. For purposes like mobile marketing, this add-on has proved a great return on investment.
• Safe & Secure Previous Customer’s Details: The SMS details of customers to whom you’ve communicated earlier will remain saved in the plugin. The users can anytime access vital information like SMS History, SMS Details from the Twilio SMS module.
• SMS Templates: This feature can save you from repetitive tasks and saves a lot of valuable time. You can create SMS templates for the same messages that you need to send again and again. It will eliminate the time of typing the messages as you can use the template.
• Live Chat with CRM Users: As per research, 79% of customers opt for the live chat as they believe they can get an instant solution. Also, having live chat support also increases the customer satisfaction rate. These reasons would be more than enough to prove that live chat is an integral and effective part of customer service.
• Opt-out Option: For those, who are at the receiving end of the conversation can easily stop these messages. The only thing required is to type and send “STOP” and messages will stop coming.