How Twilio click to call Plugin can Enhance Customer Interaction?

Twilio Click to Call plugin is one of the best in the industry due to its numerous applications. In this blog, we are going to explain some of the outstanding features of this extension and how it can help in increasing your business’s overall productivity. As the name suggests, the main feature of the click to call extension is to make calls to customers by simply clicking on the phone number. This process eliminates unnecessary and repetitive tasks of dialing the phone numbers again and again.

And this is only one feature that we have mentioned above, this add-on packs a lot more useful functions that can assist you in improving your communication via calling. But, before discussing further, let’s have a look at a real-life example of the Twilio Click to Call extension.

Real-World Application: Suppose, you are in the call center business and your customer service representative needs to engage with tons of customers via phone calls. You have a list of all customers to whom you need to call rather than dialing phone numbers manually, the operator can use our Twilio Click to call add-on. This tool will eliminate the need of dialing numbers manually and saves a lot of valuable time.

Features of Twilio Click to Call Add-on

Apart from making calls with just a click, this plugin has something more to offer. Below, we have mentioned a few notable features of click to call. So, you can have an idea of the functionalities and usefulness of this extension.

• A pop-up with customer information

This is a very handy feature that can improve customer interaction. Whenever you receive a call from a customer no matter for which purpose, you will get a pop-up with customer information on it. This will allow you to skip trivial questions like the caller’s name.

• Call Recordings

The add-on will also record all the conversations held with the customer via calls. So, you can access these call recordings later and if you miss out on anything earlier. You won’t be required to call the customer again just for asking the same thing.

• Write down Keynotes

While having conversations, if a customer said something important then you can instantly write that down on the notes. These notes can also be saved in the plugin, so you can take a look later.

The Bottom Line

Long story short, there are many advantages of click to call plugin if used in a proper way. It can save you from unproductive and repetitive tasks, which eventually help in the growth of a business.