How SuiteCRM BCC Archive keeps customer’s conversations under a hood?
The one feature that open-source CRM (Customer Relationship Management) software SuiteCRM lacks most is archiving email addresses in software. In order to solve this issue, we have come up with a plugin called SuiteCRM BCC Archive. This is completely capable of automatically archiving the BCC email address. It has reduced the manual efforts of many SuiteCRM users to date.
Once you installed this extension into your SuiteCRM then you can use any device like phones, tablets, laptops, etc for responding to customer’s queries. The only thing you need to do is to put in an email address in the BCC field which is also associated with SuiteCRM.
Real-Life Example: Suppose, there is a salesperson who urgently needs to respond to the customer’s email. But, at the moment, he/she doesn’t have access to the SuiteCRM. Therefore, the salesperson decided to send the email using Apple Mail. They entered the customer’s email address in the ‘TO’ and in the ‘BCC’ field, he/she entered an email address associated with the SuiteCRM via our plugin. In this way, the entire conversation with the customer will automatically get saved into SuiteCRM and the customer will also get the solution without any delay.
Top-Notch Features of SuiteCRM BCC Archive
Along with the ability to read the BCC email, the plugin consists of a lot of other features as well. The addition of this extension to your software arsenal will strengthen and automate the workflow.
- The conversation with customers will automatically update in the SuiteCRM. The update will happen in real-time so there are no possibilities of any inconsistencies in data.
- This extension will allow you to attach the conversation of lead, prospects, opportunities, and customers as well.
- We can assure you with the utmost security of every conversation between both the software. Data protection and privacy are the top-most priorities of our business.
- In addition to the BCC email address, the plugin is capable of reading the email address of “CC”, “TO”. and “FROM” fields as well.
Right now, we are offering a flat 20% discount on all of our plugins in our store. The offer is only live for a limited period of time. We recommend you to give it a try and we are quite sure that this extension can bring significant changes to your business.
